How can I report host issues for Boondockers Welcome?
Overview
As a member of the Harvest Hosts community, it's essential to maintain the integrity of the platform by ensuring hosts comply with its policies. This guide explains how to report issues such as unauthorized fees and how hosts can update their profiles to reflect accurate accommodations and pricing details.
Reporting Host Violations
If you encounter a Harvest Hosts (including Boondockers Welcome) host violating platform policies—such as charging unauthorized fees or failing to disclose fee details—you can report the issue by following these steps:
1. Scenarios to Report:
Charging an unauthorized parking fee: Hosts must offer one night of free dry camping and cannot mandate fees for basic parking. Any violations of this rule should be flagged.
Incorrectly charging for hookups: If a host is not upfront about hookup fees or charges for one despite not disclosing it, report the listing. Such actions are against program guidelines.
Requiring donations or mandatory fees: All funds given to hosts should be voluntary unless the fees are disclosed and compliant with the rules. Report instances where fees appear to be mandatory.
2. How to Report:
Report to HH Support Team (chat bubble): While communicating with hosts, you can initiate a report by providing details of the violation through the support chat bubble. Customer Experience will take it from there.
Include details when reporting: Ensure the host name, location, and the nature of the issue are included in your report for efficient resolution.
3. After Reporting:
The Harvest Hosts team will review your report and investigate the issue.
Hosts found in violation are reminded of their agreement terms and required to update their practices to comply with platform policies.
Conclusion
Harvest Hosts prioritizes its members' experience and the compliance of its host community. By properly reporting violations and clearly updating host profiles, you contribute to a seamless and enjoyable experience for everyone involved.