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Why am I not getting my password reset email?
Why am I not getting my password reset email?
Updated over a week ago

We have noticed that Harvest Host emails tend to be flagged as SPAM when sent to some email servers, such as Yahoo and AOL. Please check your SPAM folder and confirm whether emails have been filtered there. We have found that many password reset emails are going into these SPAM folders.

When this happens, it's very important to mark all emails coming in from Harvest Hosts/Boondockers Welcome as "not spam." Then, your email server will learn that emails from us are allowed.

Here are some instructions for marking Harvest Host emails as "not spam" if you have a Yahoo email account. For other email providers, please follow their prescribed steps for marking incoming emails as "not spam".

  1. Open the Spam folder. If you don't see the "Spam" folder, click More below the "Sent" folder.

  2. Select the email.

  3. Click "Not spam" to move the message into your inbox, and future messages from this sender will be delivered to the inbox.

Please note, if you have checked your spam and it is not arriving, do not worry! Email and we can reset your password for you to get you back into your account.

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