Member Accounts
Manage your member account.
93 articles
- How do I log in?
- How do I reset my password?
- Why am I not getting my password reset email?
- I forgot my password or my password doesn't seem to work
- Do all members have Travel Profiles?
- How do I edit my Account information and Travel Profile?
- How do I edit my Travel Profile?
- Where can I find my membership card?
- Is there a membership card in the App?
- How can I tell if I am not logged in?
- How do I synchronize my email address between my HH and Escapees memberships?
- What do I need to know about my Escapees Login & Profile?
- Will I receive a physical Membership Card?
- What information is required on my Boondockers Welcome (BW) Profile in order to start Requesting Stays?
- How can I add my spouse or partner to my Harvest Hosts membership account?
- First-time login for a Legacy Escapess Member
- How do I manage or change my membership information?
- What do I need to know about Payments & Billing?
- How do I renew my active Membership?
- When will I be billed for my renewal?
- When will my membership expire?
- What is your Refund Policy?
- Why is my updated payment method not showing up in the member dashboard?
- Why am I receiving an email to update my payment method when my membership does not renew for some time?
- Will I be charged Sales Tax?
- What is the Escapees Refund Policy?
- What currency will I be charged in?
- Can I pause or freeze my Harvest Hosts membership and what are my options if not?
- Why is my payment card being rejected, and how can I resolve it?
- How do Harvest Hosts membership costs, renewals, and taxes work?
- How does Harvest Hosts address duplicate or multiple membership charges and related billing concerns?
- How can I request and confirm a discount adjustment for my Harvest Hosts membership?
- Why am I being charged for a subscription renewal after my credit card expired or was replaced?
- How long do refunds take to process, and what factors influence the timeframe?
- How do I request a refund if I purchased a Harvest Hosts membership through my iOS app?
- How do I cancel my Membership?
- How do I turn auto-renewal back on for my membership?
- How do I reactivate my cancelled membership?
- What do I need to know about canceling or reactivating for my Account?
- How do I reactivate my cancelled Escapees Membership?
- Will I get a discount if I reactivate?
- How long does it take to receive a refund after canceling a membership?
- How do I confirm the cancellation and refund of my Harvest Hosts membership?
- Can I reactivate my Harvest Hosts membership and retain my old pricing?
- How can I reactivate my Harvest Hosts membership?
- How long does it take for a refund to appear after canceling a Harvest Hosts membership?
- How do I upgrade or downgrade my Membership?
- I am a HH/BW Member. How do I upgrade to add Escapees?
- Can HH Members upgrade to add an Escapees Membership?
- After I upgrade, what is my renewal rate?
- How do I upgrade my membership?
- How do I upgrade to include Boondockers Welcome?
- How do I downgrade my Membership?
- Can Escapees members add Harvest Hosts to their Membership?
- I have a legacy All Access Membership. Do I get Escapees for free?
- What are notification options and how can I edit my preferences?
- Can I get Push Notifications on my mobile device?
- Are there KEYWORDS to stop, unstop, or unsubscribe from SMS text messages?
- How do I unsubscribe from your mailing list?
- Can I use an international phone number for my profile or to receive SMS texts about my Stay Requests?
- Should I save the phone number that I receive text alerts from?
- How do I enable SMS texting for communications about my Stay Requests?
- How will I receive communications and notifications for my membership?
- What Notifications will I receive as a Member from the Request to Stay System?
- What are your recommended web browsers?
- Do you have an app?
- How do I download the app?
- How do I turn on Location Permissions for the website and the app?
- How do I update my iOS app?
- How do I update my Android app?
- How can I tell what the current version release of the app is?
- How can I tell what version of the app I have installed?
- My App is not working. What do I do?
- How do I access the map layers in the App?
- What can I do if I am having issues using the Brave web browser?
- Why am I getting a warning from my antivirus or adblocking software when using the website?
- What can I do if I am having issues using the ViaSat web browser?
- How do I clear my web browser cache in Google Chrome?
- How do I clear my web browser cache in Safari?
- Can I clear data and cache for the Harvest Hosts app?
- What if the text in the app is too big?
- Why is my Membership Card blank in the App?
- Why is the text cut off at the bottom of my membership card in the app?
- How do I navigate the website and my Membership?
- How do I enable popups in my web browser?
- What is included in the App dashboard for members?
- What if I cannot see everything I should?
- How can I force quit the HH App on my Android mobile device?
- How do I verify what version of Android or iOS my mobile device is running?
- How do I uninstall and reinstall the app?