Harvest Hosts

What is the new Top Menu?

What is the Member Menu?

What will I find on the new member dashboards?

Getting Started

Can I transfer my Harvest Hosts membership to another person?

Member Accounts

How do I log in?

How do I reset my password?

Why am I not getting my password reset email?

I forgot my password or my password doesn't seem to work

Do all members have Travel Profiles?

How do I edit my Account information and Travel Profile?

How do I edit my Travel Profile?

Where can I find my membership card?

Is there a membership card in the App?

How can I tell if I am not logged in?

How do I synchronize my email address between my HH and Escapees memberships?

What do I need to know about my Escapees Login & Profile?

Will I receive a physical Membership Card?

What information is required on my Boondockers Welcome (BW) Profile in order to start Requesting Stays?

How can I add my spouse or partner to my Harvest Hosts membership account?

First-time login for a Legacy Escapess Member

How do I manage or change my membership information?

Login & Profile

What do I need to know about Payments & Billing?

How do I renew my active Membership?

When will I be billed for my renewal?

When will my membership expire?

What is your Refund Policy?

Why is my updated payment method not showing up in the member dashboard?

Why am I receiving an email to update my payment method when my membership does not renew for some time?

Will I be charged Sales Tax?

What is the Escapees Refund Policy?

What currency will I be charged in?

Can I pause or freeze my Harvest Hosts membership and what are my options if not?

Why is my payment card being rejected, and how can I resolve it?

How do Harvest Hosts membership costs, renewals, and taxes work?

How does Harvest Hosts address duplicate or multiple membership charges and related billing concerns?

How can I request and confirm a discount adjustment for my Harvest Hosts membership?

Why am I being charged for a subscription renewal after my credit card expired or was replaced?

How long do refunds take to process, and what factors influence the timeframe?

Payment & Billing

How do I request a refund if I purchased a Harvest Hosts membership through my iOS app?

How to Cancel Your Harvest Hosts Membership

How do I cancel my Membership?

How do I turn auto-renewal back on for my membership?

How do I reactivate my cancelled membership?

What do I need to know about canceling or reactivating for my Account?

How do I reactivate my cancelled Escapees Membership?

Will I get a discount if I reactivate?

How long does it take to receive a refund after canceling a membership?

How do I confirm the cancellation and refund of my Harvest Hosts membership?

Can I reactivate my Harvest Hosts membership and retain my old pricing?

How can I reactivate my Harvest Hosts membership?

How long does it take for a refund to appear after canceling a Harvest Hosts membership?

Cancel & Reactivations

How do I upgrade or downgrade my Membership?

I am a HH/BW Member. How do I upgrade to add Escapees?

Can HH Members upgrade to add an Escapees Membership?

After I upgrade, what is my renewal rate?

How do I upgrade my membership?

How do I upgrade to include Boondockers Welcome?

How do I downgrade my Membership?

Can Escapees members add Harvest Hosts to their Membership?

I have a legacy All Access Membership. Do I get Escapees for free?

Upgrading & Downgrading

What are notification options and how can I edit my preferences?

Can I get Push Notifications on my mobile device?

Are there KEYWORDS to stop, unstop, or unsubscribe from SMS text messages?

How do I unsubscribe from your mailing list?

Can I use an international phone number for my profile or to receive SMS texts about my Stay Requests?

Should I save the phone number that I receive text alerts from?

How do I enable SMS texting for communications about my Stay Requests?

How will I receive communications and notifications for my membership?

What Notifications will I receive as a Member from the Request to Stay System?

Communications

What are your recommended web browsers?

Do you have an app?

How do I download the app?

How do I turn on Location Permissions for the website and the app?

How do I update my iOS app?

How do I update my Android app?

How can I tell what the current version release of the app is?

How can I tell what version of the app I have installed?

My App is not working. What do I do?

How do I access the map layers in the App?

What can I do if I am having issues using the Brave web browser?

Why am I getting a warning from my antivirus or adblocking software when using the website?

What can I do if I am having issues using the ViaSat web browser?

How do I clear my web browser cache in Google Chrome?

How do I clear my web browser cache in Safari?

Can I clear data and cache for the Harvest Hosts app?

What if the text in the app is too big?

Why is my Membership Card blank in the App?

Why is the text cut off at the bottom of my membership card in the app?

How do I navigate the website and my Membership?

How do I enable popups in my web browser?

What is included in the App dashboard for members?

What if I cannot see everything I should?

How can I force quit the HH App on my Android mobile device?

How do I verify what version of Android or iOS my mobile device is running?

How do I uninstall and reinstall the app?

Website & App

How do I get to the Host & Campground Map?

What can I do on the Host & Campground Map?

What is the black dot on the Map?

Can I collapse the Host list on the map?

The different Host types and icons on the Map

What are the different Host types and icons on the Map?

What if the Discover Map does not show my current location?

Learn how to use our Map to search for Hosts, RV Parks, & Campground Partners.

The Host & Campground Map

How do I view the Map?

How do I search by location?

How do I Search for hosts by region, State, or Province?

How do I search for Hosts along my Trip Route?

How do I search for Hosts by available dates?

How do I search for Campground Partners?

What are the Map Layers and how do I access them?

How do I view Dump Stations?

Can I Print or get a Printed Directory list of Hosts?

Why would a Host I have previously seen not show up in my search now?

What if my Host Map is blank when I go to Discover page on the website?

How do I use the Search Box & search for Hosts & Campgrounds?

Learn how to use our Discover Map to search for camping options.

Searching 

Can I filter my search for Hosts who provide hookups?

Can I filter my search for Hosts?

Can I search for Hosts that offer Extra Nights?

Can I search for Hosts that accept Same Day Stay Requests?

Learn how to filter your searches on the Discover Map.

Filtering

How do I view a Host's or Campground's Profile information?

What are the Callouts on the Preview Cards and Profiles for Hosts?

Are their differences between Host & Campground Profiles?

Learn about the Host & Campground Partner information on the Discover Map.

Host & Campground Partner Information

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