Harvest Hosts

What is the new Top Menu?

What is the Member Menu?

How do I activate my Escapees Membership on the Harvest Hosts Platform?

What will I find on the new member dashboards?

Getting Started

Member Accounts

How do I log in?

How do I log in to my Escapees account?

How do I reset my password?

How do I reset my Escapees Password?

Why am I not getting my password reset email?

What do I do if I forgot my password or my password doesn't seem to work?

Do all members have Travel Profiles?

How do I edit my member profile information?

How do I edit my Travel Profile?

Where can I find my Escapees Membership Card?

Where can I find my SKP membership card?

Where do I find my SKP #?

Where can I find my HH membership card?

Where do I find my ACI membership card?

Is there a membership card in the App?

How can I tell if I am not logged in?

How do I synchronize my email address between my HH and Escapees memberships?

What do I need to know about my Escapees Login & Profile?

Login & Profile

What do I need to know about Harvest Hosts & Boondockers Welcome Payments & Billing?

What do I need to know about Escapees Payments & Billing?

How do I renew my Harvest Hosts / Boondockers Welcome Membership?

How do I renew my active Escapees Membership?

When will I be billed for my renewal?

When will my membership expire?

What is your Refund Policy?

Why is my updated payment method not showing up in the member dashboard?

Why am I receiving an email to update my payment method when my membership does not renew for some time?

Why did my coupon expire when my membership renewed?

Will my coupon expire?

Will I be charged Sales Tax?

What currency will I be charged in?

Payment & Billing

How do I request a refund if I purchased a Harvest Hosts membership through my iOS app?

How do I cancel my Membership?

How do I turn auto-renewal back on for my membership?

How do I reactive my cancelled membership?

What do I need to know about canceling or reactivating for my Account?

How do I reactivate my cancelled Escapees Membership?

Cancel & Reactivations

How do I upgrade or downgrade my Membership?

I am a HH/BW Member. How do I upgrade to add Escapees?

Can HH Members upgrade to add an Escapees Membership?

After I upgrade, what is my renewal rate?

How do I upgrade my membership?

How do I downgrade my Membership?

Can Escapees members add Harvest Hosts to their Membership?

Upgrading & Downgrading

What are notification options and how can I edit my preferences?

Can I get Push Notifications on my mobile device?

Are there KEYWORDS to stop, unstop, or unsubscribe from SMS text messages?

How do I unsubscribe from your mailing list?

Can I use an international phone number for my profile or to receive SMS texts about my Stay Requests?

Should I save the phone number that I receive text alerts from?

How do I enable SMS texting for communications about my Stay Requests?

How will I receive communications and notifications for my membership?

What Notifications will I receive as a Member from the Request to Stay System?

Communications

What are your recommended web browsers?

Do you have an app?

How do I download the app?

How do I turn on Location Permissions for the website and the app?

How do I update my iOS app?

My App is not working. What do I do?

How do I access the map layers in the App?

What can I do if I am having issues using the Brave web browser?

Why am I getting a warning from my antivirus or adblocking software when using the website?

What can I do if I am having issues using the ViaSat web browser?

How do I clear my web browser cache in Google Chrome?

How do I clear my web browser cache in Safari?

Can I clear data and cache for the Harvest Hosts app?

What if the text in the app is too big?

How do I update the app on my Android device?

Why is my Membership Card blank in the App?

Why is the text cut off at the bottom of my membership card in the app?

How do I navigate the website and my Membership?

How do I enable popups in my web browser?

Website & App

What can I do on the Discover page?

What is the black dot on the Discover Map?

Can I collapse the Host list on the Discover map?

What are the different Host types and icons on the Discover map?

What if the Discover Map does not show my current location?

Learn how to use our Discover Map to search for Hosts, RV Parks, & Campground Partners.

The Discover Map

How do I view the Discover Map?

How do I search by location?

How do I Search for hosts by region, State, or Province?

How do I search for Hosts along my Route?

How do I search for Hosts by available dates?

How do I search for Campground Partners?

What are the Map Layers and how do I access them?

How do I view Dump Stations?

Can I Print or get a Printed Directory list of Hosts?

Why would a Host I have previously seen not show up in my search now?

What if my Host Map is blank when I go to Discover page on the website?

How do I use the Search Box & search for Hosts & Campgrounds?

Learn how to use our Discover Map to search for camping options.

Searching 

Can I filter my search for Hosts who provide hookups?

Can I filter my search for Hosts?

Can I search for Hosts that offer Extra Nights?

Can I search for Hosts that accept Same Day Stay Requests?

Learn how to filter your searches on the Discover Map.

Filtering

How do I view a Host's or Campground's Profile information?

What are the Callouts on the Preview Cards and Profiles for Hosts?

Are their differences between Host & Campground Profiles?

Can I view CampersCard Campgrounds on the Harvest Hosts map in my Harvest Hosts membership?

Learn about the Host & Campground Partner information on the Discover Map.

Host & Campground Partner Information

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