Many Hosts have shared that Members occasionally forget or don’t have cash on hand to pay for electric hookups or extra nights. A simple way to avoid confusion is to set expectations early and collect payment upon arrival, right when the hookup happens. Here are easy, practical steps to help you streamline the process and encourage a smooth, supportive guest experience.

Let Members know your fees before or at the time of arrival. Clear communication helps avoid misunderstandings and ensures everyone is on the same page.
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You can say something like:
“Just a quick heads up — our electric hookup fee is $10. I can take payment now, so everything is set for your stay.”
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Required guest info is another great place to ask Members if they’ll need hookups. This allows you to plan accordingly and begin the conversation before they arrive.
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How to edit hookups on your Host profile

Choose the payment methods that work best for you and make them easy for Members to use. Having a method for collecting cash is essential, but opening up a method for digital payment can be helpful for those without cash. Digital payments are common too, and a great way to ensure all Members can pay for hookups
​Popular options Hosts use:

Optional Tip:
If it fits your setup and workflow, consider using a lock box on the electric hookup itself. This box can be unlocked once payment is received, either digitally or in person. It provides an added layer of accountability and ensures guests are paying before use.

​Use Signage at the Parking Area
A small laminated sign near the parking spot or hookup outlet is an easy way to remind guests of payment expectations.
​Example signs:
“Electric Hookups: $10 – Pay via Venmo, PayPal, or Cash Lockbox.”
“Extra Nights: Please confirm with the Host before 5 PM.”

Create a Simple “Welcome Card”
A one-page printed sheet handed out on arrival or placed in a visible area makes everything clear and friendly. You can include:

If you use Venmo, PayPal, or similar platforms, we can display your donation or payment link directly on your profile.

Just contact the Host Support Team, and we’ll help you get it enabled.
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How to set up your profile to accept donations or tips

Once you’re collecting payment for hookups or extra nights, it’s a great time to let Members know about any other items or experiences you offer.

You could say:
“Thank you! While you're here, I also have homemade jams, fresh eggs, and handmade crafts for sale if you’re interested.”

This creates a warm, low-pressure opportunity for Members to support your business.

The goal is to make payment easy for both you and the Member. When expectations are communicated early and reinforced through signs, printed cards, or friendly reminders, everyone feels confident and respected. A little preparation goes a long way in creating a smooth and successful stay.