We want you to be happy! At Harvest Hosts, Boondockers Welcome, and Escapees, our goal is to create a vibrant community of satisfied Members, Hosts, RV Parks, and Campground Partners.
New Memberships
We will happily refund your membership dues within the first 90 days of purchase. Rest assured knowing that we stand behind our product! To obtain a refund, you must contact our team directly with a written request. Refunds are available if the membership has one or no stay requests.
As stated in our Happy Camper Guarantee, this will be a one-time refund. If the account is reactivated in the future, or the same Member opens a new account, no further refunds will be given. Refunds will not be given if two or more stays have been completed within 90 days. If a Member account is refunded, all membership discounts will be forfeited, and future reactivations will revert to current membership rates. If a membership includes an upgrade, refunds for the upgrade may be processed separately, with separate email confirmations sent. Additionally, ineligible members may transfer their membership to another individual upon request by providing their name and email address.
Membership Renewals
We will gladly provide a refund for memberships within the first 30 days after a renewal, for which there have not been any requested stays during that period. To obtain a refund you must contact our team directly with a written request. Refund requests should include a reason such as no longer traveling, becoming stationary, or accidental renewal.
How to Request a Refund
Follow these steps to request a refund:
Log in and Provide a Reason:
Log in to your Harvest Hosts account and click on the Chat bubble in the bottom right corner of our website.
Type the word "refund" in the chat.
Follow the prompts to provide a reason for the refund request, such as "no longer traveling" or "sold my RV".
Submit Your Request:
Once your reason is submitted, you may leave the chat. Your request will be processed by the Customer Experience Team.
Once your refund request has been processed, you will be informed of the outcome via Chat.
Wait for Confirmation:
If you are notified that you will receive a refund, your refund will be processed and you will receive an email confirmation, usually within one business day.
Refund Processing:
Allow 5-7 business days for the refund to be credited to your payment method. Note that same-day refunds may void the transaction and may appear as an expired charge, depending on your financial institution.
Memberships created through the Apple App
Where eligible for refunds, a purchase of a subscription in connection with an Application from the Apple App Store will be processed through the Apple App Store, under Apple’s refund policy, available at https://support.apple.com/en-us/HT204084. Please refer to the Apple refund policy for instructions on how to request a refund, or check the status of your refund.
*Please note that special event promotions are not eligible for a refund. Additionally, refunds are not issued if two or more stays have been completed or requested within the membership period.