We want you to be happy! At Harvest Hosts, Boondockers Welcome, and Escapees, our goal is to create a vibrant community of satisfied Members, Hosts, RV Parks, and Campground Partners.
General Refund Policy
Harvest Hosts offers a simple and transparent refund policy centered on a one-time exception for each membership account as outlined in our Happy Camper Guarantee. This article outlines the general refund rules, specific scenarios where refunds apply, and restrictions on eligibility.
Refund Eligibility
New Memberships
Requests must be submitted within the first 90 days of membership.
Refunds are allowed if you have completed fewer than two stays. If two or more overnight stays are recorded, the membership is no longer eligible for a refund.
Membership Renewals
Requests must be submitted within 30 days of membership renewal.
Refunds are allowed if you have completed fewer than two stays since the membership renewal. If one or more overnight stays are recorded, the membership is no longer eligible for a refund.
Memberships created through the Apple App
Where eligible for refunds, a purchase of a subscription in connection with an Application from the Apple App Store will be processed through the Apple App Store, under Apple’s refund policy, available at https://support.apple.com/en-us/HT204084. Please refer to the Apple refund policy for instructions on how to request a refund or check the status of your refund.
Restrictions on Refund Eligibility
One-Time Refund Limit: If a refund has already been processed on a membership account, subsequent refunds are not allowed.
Reactivations and New Accounts: Reactivating a previously canceled account or opening a new account does not entitle you to additional refunds.
Usage Thresholds: New Memberships under the Happy Camper Guarantee are ineligible if two or more overnight stays are completed during the first 90 days. Membership renewals are ineligible if one or more stays have been completed within 30 days of the renewal.
Special Event Promotions: Please note that special event promotions are not eligible for a refund.
Membership Transfers: Memberships ineligible for a refund may be transfered to another individual upon request. Click here for instructions. To transfer your membership, provide the recipient's name and email address to Harvest Hosts support. The recipient will receive access to all benefits for the remainder of the term.
Refund Processing & Timelines
Reason for Refund: When contacting us within our refund eligibility requirements above, a reason for the cancellation/refund request is required.
Standard Processing Period: Refunds usually post to your account within 5–7 business days after confirmation.
Auto-Renew Reversals: Refunds processed on the same day of an auto-renewal typically appear as void transactions instead of separate refunds.
Membership Discounts: If a Member account is refunded, all membership discounts will be forfeited, and future reactivations will revert to current membership rates.
Memberships with Upgrades: If a new membership includes an upgrade, refunds for the upgrade may be processed separately, with separate email confirmations sent.
Prorated Refunds for Membership Adjustments: Refunds for downgrades or switching plans are calculated based on the unused portion of the membership term. Adjustments account for the price difference between the original and new plans.
Alternatives When Refunds Are Not Available
If you are unable to qualify for a refund, you can still utilize your membership in the following ways:
1. Continue Using Your Membership
You retain all membership benefits, including visiting participating locations, accessing day visits, enjoying discounts on products and services, and receiving member communications, until the end of your membership term.
2. Transfer Your Membership
Transfer your membership's remaining term to another individual at no additional cost. Contact Harvest Hosts support with the recipient’s name and email to initiate the transfer.
Requesting a Refund
If your membership meets our refund eligibility requirements above, please follow these steps to request a refund:
Log in: Log into your membership at https://www.harvesthosts.com/
Chat Bubble: Click the green chat bubble at the bottom right corner of our website to contact support.
Request refund: Type in the word "refund" along with a reason for the refund request.
Confirmation: If you membership is eligible for a refund, our Customer Support agents will process your refund and provide you with confirmation in the Chat.
For further details, please see Harvest Hosts' Terms of Use. If a refund is not possible, your membership benefits remain accessible until the term's end, unless set to renew automatically. Memberships can be canceled anytime by contacting support.