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How do I cancel my Membership?
How do I cancel my Membership?
Updated over a week ago

This must be done using the Member Dashboard on the website. It is not available on the app.

Cancel next year's renewal
To cancel your membership at the end of your membership year, log into your Member Dashboard on the website, go to Membership > Manage Membership, and click on Cancel Your Membership at the bottom below your membership description. This will cancel your membership at the end of the term so you can use it for the remainder of the membership year.

Scroll down to the bottom of the pop up window and click the Cancel My Account link.

Fill out the cancelation form and click the Cancel My Membership link at the bottom to finish your cancelation.

This turns off the auto renewal feature for your membership so that it will now cancel instead of renewing on its NEXT anniversary date.

Cancel and request a refund

If you would like to cancel your membership within a 90-day window from the initial purchase or 30 days from your renewal, you can cancel and request a refund by contacting us.

As stated in our Satisfaction Guarantee on our website:

  1. This is a one-time refund. If the account is reactivated in the future, or the same member opens a new account, no further refunds will be given.

  2. Refunds will not be given if two or more stays have been completed within the 90-day period.

  3. If a member account is refunded, all grandfathered membership discounts will be forfeited. Future reactivations will revert to current membership rates.

  4. Where eligible for refunds, a purchase of a subscription in connection with an Application from the Apple App Store will be processed through the Apple App Store, in accordance with Apple’s refund policy, available at https://support.apple.com/en-us/HT204084. Please refer to the Apple refund policy for instructions on how to request a refund, or check the status of your refund.

To request a Refund, click on the green help/chat icon at the bottom right corner of our website. Then select the "Send us a Message" button and we would be happy to handle this for you!

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