This must be done from the Member section of the website. It is not available on the app.
Cancel next year's renewal
To cancel your membership at the end of your membership year, log into the website. the click on the button at the top right with your photo and name, and choose Membership from the drop-down menu.
Click the Cancel My Membership link at the bottom below your membership details. This will cancel your membership at the end of the term so you can use it for the remainder of the membership year.
Scroll down to the bottom of the pop up window and click the Cancel My Membership link.
Fill out the cancelation form and click the Cancel My Membership link at the bottom to finish your cancelation.
This turns off the auto renewal feature for your membership so that it will now cancel instead of renewing on its NEXT anniversary date.
Cancel and request a refund
If you would like to cancel your membership within a 90-day window from the initial purchase or 30 days from your renewal, you can cancel and request a refund by contacting us.
As stated in our Happy Camper Guarantee. This is a one-time refund. If the account is reactivated in the future, or the same member opens a new account, no further refunds will be given.
Refunds will not be given if two or more stays have been completed within the 90-day period.
If a member account is refunded, all grandfathered membership discounts will be forfeited. Future reactivations will revert to current membership rates.
Where eligible for refunds, a purchase of a subscription in connection with an Application from the Apple App Store will be processed through the Apple App Store, in accordance with Apple’s refund policy, available at https://support.apple.com/en-us/HT204084. Please refer to the Apple refund policy for instructions on how to request a refund, or check the status of your refund.
To request a Refund, click on the green Chat/Help icon at the bottom right corner of our website. Then select the "Send us a Message" button and we would be happy to handle this for you!
