Because the membership was purchased through the Apple App Store, the subscription is managed directly through Apple’s billing system. This means our team isn’t able to make changes, cancel the subscription, or process refunds.
When an App Store subscriber upgrades, Apple creates a new one-year subscription and then resets the renewal date based on the upgrade date.
Apple calculates and applies any prorated credit or refund for the unused time remaining on the previous subscription since all charges, credits, and refunds are processed directly by Apple.
The good news is Apple can assist you with any other questions you may have. You can use the links below to manage the subscription or request a refund directly with their support team:
Apple Support:
Billing & Subscriptions: https://support.apple.com/billing
Cancel an Apple subscription: https://support.apple.com/en-us/HT202039
Request a refund from Apple: https://support.apple.com/en-us/HT204084
Apple Media Services Terms and Conditions: https://www.apple.com/legal/internet-services/itunes/
If you run into any trouble along the way or need help with anything else related to your membership, just let me know, and I’ll be glad to help.
Stay Somewhere Awesome 🚐✨